Ohisgallery.com is dedicated to enable a unique & delightful purchase experience for its customers. We are hell-bound to ensure the highest quality & reliability for our customers. However, there might be some inconsistencies. On seldom occasions, you may have to return an order.

Return Policy:

• In case the Customer Changes his/her Mind:

• Must notify within 3 Days.

• Please do not break the seal of your received product & conserve the delivery packaging & invoice.

• Any exception will result in no return.

• In case of a Misplaced Order:

• Check the product and match it with the invoice.

• Let us know as soon as possible

• Please do not break the seal of your received product & conserve the delivery packaging & invoice.

• Any exception will result in no return.

• In case of Manufacturing Defect:

• Must inform us immediately after learning the defect.

• Any delay beyond 7 days will result in no return or replacement.

***Note: 1. Quality of the product depends on the manufacturer. Ohisgallery.com has nothing to do with it. You cannot return a product if you do not like the product quality. 2. Ohisgallery.com will bear the delivery charges for 7 Days replacement warranty/Default warranty. Customer must bear the delivery charges for General warranty claim.

Warranty Policy:

• Warranty provided by Brands:

• Notify us with in warranty period for any inconsistency.

• Warranty provided by ohisgallery.com

• Warranty is not valid for any physical damage.

• Only applicable in case of a manufacturing defect, must notify within 7 Days

• Any delay will not be acceptable.

• Any exception will result in no return.

• While claiming warranty, the customer has to pay the pickup charge (Inside Dhaka 80 taka, Outside Dhaka 120 taka) and the delivery charge after warranty processing (Inside Dhaka 80 taka, Outside Dhaka 120 taka).

***Customers must provide the box and all the accessories given with the product while claiming warranty. Warranty will not be provided if anything is missing

• If any problem found within 7 days, customer won’t have to pay any delivery fee

• Please Note: If any physical damage found, the warranty will not be valid.

Refund Policy:

• Refunds are made only when the request is made within 3 calendar days of the purchase. And the     purchased product must be in sealed/wrapped/intact condition (as delivered) to be eligible for a refund. Otherwise, there will be no option for any refund.

• Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

• If your return is approved, we will initiate a refund to your Bank Cards, Mobile Finance Service or through In-store Credits.

• You will receive the refund within 7-10 working days. The refund period may vary depending on your card issuer’s policies.

Shipping:

• You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non¬refundable.

• If you receive a refund, the cost of return shipping will be deducted from your refund.

How do I request for a return?

Option 1: Contact us on 📞+8801723819182

Option 2: Mail us at 📧 monir6176@gmail.comct us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.